1. Technology & Connection
Check Your Internet: Ensure you have a stable Wi-Fi or 4G/5G connection.
Device Setup: Use a smartphone, tablet, or laptop with a working camera and microphone.
Battery Life: Ensure your device is plugged in or fully charged.
The Link: Find your secure meeting link in your confirmation email or Nehu Patient Portal.
2. Your Environment
Privacy: Choose a quiet, private room where you can discuss sensitive health matters freely.
Lighting: Sit facing a window or a bright lamp. Good lighting is essential for our clinicians to assess your skin, eyes, or throat.
Noise: Turn off televisions, radios, or loud fans that might interfere with the audio.
3. Medical Information
Medication List: Have all your current prescription bottles, vitamins, and supplements nearby.
Vital Signs: If you have home monitoring devices, please take your Blood Pressure, Heart Rate, and Temperature just before the call.
Symptoms: Write down when your symptoms started and what makes them feel better or worse.
Questions: Prepare a list of the top three questions you want to ask the clinician.
Special Instructions for Dermatology (Skin) Issues
If you are booking a consultation for a rash, lesion, or acne, please take high-resolution photos of the area in natural light and upload them to the portal before your call.
Special Instructions for Pediatrics
Have the Child Present: It is important for the clinician to see and hear the child, even if they are sleeping.
Have a Thermometer Ready: The clinician may ask you to take a live temperature reading.
Growth Charts: Have your child’s health booklet or previous weight records available.
What Happens After the Call?
At the end of your virtual visit, your clinician will:
Summarize the Diagnosis: Explain their findings in plain language.
Send Prescriptions: Digital prescriptions can be sent directly to your preferred pharmacy.
Order In-Home Care: If you need a nurse for blood draws or dressings, they will schedule this immediately.
Provide a Care Summary: A digital report will be available in your Nehu Patient Portal within an hour.
