Privacy Policy

Last Updated: January 16, 2026

At Nehu Health Services, we understand that your health information is among your most sensitive personal data. Our mission to make healthcare accessible is built on a foundation of trust and absolute confidentiality. This policy explains how we collect, use, and protect your information across our virtual consultations and home-based nursing visits.

1. Information We Collect

To provide safe and effective clinical care, we collect the following types of information:

• Personal Identification: Name, date of birth, gender, and contact details (phone, email, physical address for home visits).

• Clinical Records: Medical history, current symptoms, medications, allergies, and diagnostic test results.

• Telemedicine Data: High-resolution photos (for dermatology), and video/audio streams during consultations (note: we do not record video sessions without explicit, separate consent).

• Payment Information: Billing details processed via secure, third-party encrypted payment gateways.

2. How We Use Your Data

We use your information strictly for healthcare-related purposes:

• Clinical Care: To diagnose, treat, and monitor your health conditions.

• Coordination: Sharing necessary data with your GP, specialist, or laboratory (only with your consent).

• Logistics: To navigate our nursing team to your home for scheduled visits.

• Communication: Sending appointment reminders, digital prescriptions, and care summaries.

3. Data Security & Encryption

We employ hospital-grade security measures to keep your data safe:

• End-to-End Encryption: All virtual consultations are conducted over secure, encrypted channels.

• Secure Storage: Your medical records are stored in a password-protected, encrypted Electronic Medical Record (EMR) system.

• Access Control: Only authorized clinical staff directly involved in your care have access to your health files.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. We only share your information:

• With Your Consent: When referring you to a specialist or sharing results with your primary doctor.

• For Legal Requirements: If required by law to report certain communicable diseases to public health authorities.

• Service Providers: With secure partners (like laboratories or pharmacies) only to the extent necessary to fulfill your care.

5. Your Rights

You have full control over your health information. You have the right to:

• Access: Request a digital copy of your Nehu Health medical records.

• Correction: Request that we update any inaccurate or incomplete information.

• Withdrawal: Withdraw your consent for virtual care at any time (though this may affect our ability to provide certain services).

• Data Portability: Request that we transfer your records to another healthcare provider.

6. Retention of Data

We retain your medical records for the period required by local healthcare regulations. Once this period expires, or upon a valid request for deletion, data is securely scrubbed from our systems.